Privacy Policy

1. Introduction

BritExplore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a tour or service
• Sign up for our newsletter
• Fill out a contact form
• Participate in promotions or surveys
• Leave reviews or testimonials

This information may include:

• Contact information (name, email address, phone number, postal address)
• Billing information (credit card details, billing address)
• Passport information for booking purposes
• Demographic information (nationality, gender, age)
• Travel preferences and special requirements
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Pages you view
• Time and date of your visit
• Time spent on pages
• Referring website
• Other statistics

2.3 Information from Third Parties

We may receive information about you from third parties including:

• Business partners
• Payment processors
• Travel suppliers (hotels, transportation companies, etc.)
• Social media platforms (if you interact with us through social media)

3. How We Use Your Information

We may use the information we collect for the following purposes:

3.1 To Provide and Manage Our Services

• Process bookings and payments
• Communicate with you about your bookings
• Provide customer support
• Manage your account
• Facilitate travel arrangements

3.2 To Improve and Develop Our Services

• Analyze usage patterns and trends
• Conduct research and development
• Improve our website functionality
• Develop new features and services

3.3 For Marketing and Promotional Purposes

• Send newsletters and promotional communications
• Personalize your experience with tailored content
• Show relevant advertisements
• Inform you about special offers

3.4 For Security and Compliance

• Protect our business and website
• Detect and prevent fraud
• Comply with legal obligations
• Enforce our terms and policies

4. Sharing Your Information

We may share your personal information with the following categories of third parties:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Email service providers
• Customer service providers
• Analytics companies

4.2 Travel Partners

To fulfill your bookings, we may share your information with:

• Hotels and accommodation providers
• Transportation companies
• Tour operators and guides
• Travel insurance providers
• Other travel-related service providers

4.3 Legal Requirements

We may disclose your information when required by law or in response to legal process, including:

• In response to court orders or legal process
• To establish or exercise our legal rights
• To defend against legal claims
• When required by law enforcement or government agencies

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. For more information about the types of cookies we use, why, and how you can control them, please see our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly review our security procedures to consider appropriate new technology and methods. However, we cannot guarantee that any information we collect will be completely secure from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request access to the personal information we hold about you and information about how we use it.

7.2 Correction

You have the right to ask us to correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to ask us to delete your personal information in certain circumstances.

7.4 Restriction

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

You have the right to receive a copy of certain personal information we hold about you in a structured, commonly used, and machine-readable format.

7.6 Objection

You have the right to object to our processing of your personal information in certain circumstances.

7.7 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate globally. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers and partners, which require them to protect personal information in accordance with European data protection law.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, your personal information, our use and disclosure practices, or your consent choices, please contact us at:

Data Protection Officer: James Wilson